Refund & Cancellation Policy

This policy applies to all paid listings, subscription plans and promotional services offered by MYCITYHUB GLOBAL PRIVATE LIMITED ("MYCITYHUB", "we", "us") on mycityhub.in.

1. Strictly No Refund: All payments made for listing plans, subscriptions, advertisements and promotional services are final and non-refundable under any circumstances once the payment is made.
2. No Free Period: All plans are paid plans. No free trial or free months are included unless specifically mentioned in writing by MYCITYHUB.
3. No Partial Refund: No partial or pro-rata refund will be given for unused days, months or services, including if the listing is cancelled before the plan period ends.
4. Cancellation: You may request cancellation of your listing at any time by writing to us. The listing will be deactivated, but the amount paid will not be refunded.
5. Plan Upgrade / Downgrade: Payments are not refunded when switching plans. Upgrades are charged as per the current price of the new plan.
6. Verification & Rejection: Every listing is subject to document and payment verification. If a listing is rejected due to false, incomplete or misleading information, fake documents, or violation of our terms, no refund will be given.
7. Suspension for Misuse: MYCITYHUB may suspend or remove any listing involved in fraud, spam, illegal activity, abusive content or misuse of the platform, without notice and without refund.
8. No Guarantee of Results: MYCITYHUB provides visibility and promotion only. We do not guarantee any specific number of leads, calls, enquiries, sales or business results. Low response is not a valid reason for a refund.
9. Duplicate / Failed Payments: If the same amount is paid twice by mistake, or money is debited but the payment fails due to a technical or bank error, the extra or failed amount will be refunded to the original payment source after verification, within 7–10 working days. Such requests must be made within 7 days of the payment with the UTR / transaction number and screenshot.
10. Payment Proof: The customer is responsible for submitting a correct UTR / transaction number and payment screenshot. MYCITYHUB is not responsible for payments sent to wrong accounts or wrong UPI IDs.
11. No Hidden Charges: No hidden setup charges are applicable. Only the plan amount shown at the time of registration is charged. Applicable taxes, if any, will be shown on the invoice.
12. Policy Changes: MYCITYHUB GLOBAL PRIVATE LIMITED reserves the right to change or update this policy at any time without prior notice. The updated policy will be available on this page.
13. Final Decision: In case of any dispute, the decision of MYCITYHUB GLOBAL PRIVATE LIMITED will be final and binding.
14. Support: For any queries regarding payments or cancellation, contact us at mycityhubglobal@gmail.com.

By making a payment on MYCITYHUB, you confirm that you have read, understood and agreed to this Refund & Cancellation Policy.